FAQs

What is our wax made of?
We use a blend of paraffin and soy (parasoy!) in our shapes. Our new loaf wax is made of organic olive oils.


How long should I let my wax cure?
We are super generous with our cure time suggestions—but we like super strong scent! Technically, our wax only needs around a week to cure BUT we recommend at least 3 weeks or longer. Wax melts just get stronger the longer they sit! So if you can wait a few weeks (we understand you’re ready to get meltin’), let it sit and then enjoy!

 

How much should I put in my warmer?

One bundt is the perfect amount to place in your warmer! If you do wish to warm a smaller amount, inserting a toothpick into the center of the shape will break it easily.

 

Which warmers work best with your wax?

Scentsy warmers are beautiful (I have many!) but, unfortunately, they don’t always get hot enough for best performance with vendor wax. The element warmers do tend to work better. Try a 20 watt or higher hot plate style warmers or a tea light warmer for best performance (stronger scent throw!). 

 

How much does it cost to ship?

We are going to try out a new tiered shipping model for the July preorder. Below is what your shipping cost will be depending on your order total:

$0-99.99 - $10 flat rate
$100 - 199.99 - $12 flat rate
$200 - 299.99 - $14 flat rate
$300-399.99 - $18 flat rate
$400 and up - $20 flat rate

EXAMPLE: So if you spend $102, you would fall in the $12 flat rate category and that’s the shipping rate that would be applied to your order. (Your total would be $114 with shipping—Alabama folks will pay AL tax as well)

We will still have a combine order code - BUT IT WILL WORK A LITTLE DIFFERENTLY. I will go in THE WEEK AFTER the preorder and find your multiple orders and calculate your correct shipping and refund any extra you paid.

International shipping: We are currently shipping to Canada only. There is a flat shipping rate of $20 and buyer will be invoiced separately for any additional cost over the flat rate at the time of shipping. Separate invoices will be sent via PayPal.

 

Can I change my shipping address after I place an order? 

Unfortunately, we can no longer change shipping addresses after you place an order on our website. Our system isn't great about saving address changes and we've had packages end up in the wrong locations. 

 

What is Route Package Protection?

You also now have the option to purchase additional insurance at checkout. On the View Cart page, you will see a toggle for ROUTE PACKAGE PROTECTION. If you choose to purchase this insurance, your package will be protected for the full cost of the items—this protects against missing, damaged, stolen products. If you choose not to purchase this insurance, please know that we are not responsible for lost, stolen, or damaged packages once they are in the hands of the shipper (USPS or UPS).

Route Package Protection

Do you offer refunds?

No, we do not offer refunds based on the nature of our products. However, if there is an issue with your order, please reach out within 5 business days of receiving your order and we will make every effort to work with you. 


How do I stay up to date with Lavender & Speckles happenings?
For the most up to date information, please join our Facebook group. You can also find us on Instagram. We also have an email list where we send news and discounts periodically so make sure you sign up!


How can I contact you?
You can send us an email at lavenderandspecklesscents@gmail.com. :)